Professional Care, Lasting Clarity: The 3-Part Guide to Eyewear After-Sales Service

A pair of high-quality glasses is more than a vision-correction tool—it’s a trusted daily companion. To keep it performing at its best—delivering clear sight and lasting comfort—requires systematic, professional after‑sales care. This guide outlines the three pillars of eyewear maintenance to help you extend the life and performance of your glasses.

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Part 1: Precision Adjustment – Restoring a Perfect Fit

Eyewear is not meant to be worn indefinitely without adjustment. With daily use, frames can gradually become misaligned due to handling, temperature changes, or minor impacts. Even with an accurate prescription, poorly aligned glasses can shift the optical centre, leading to eye strain, headaches, or vision changes.

Our Professional Eyewear Adjustment Service is designed to address this. Our opticians are skilled in handling different frame materials (such as pure titanium, beta‑titanium, acetate, and TR90) and brands. Using specialised tools, we carry out:

• Nose‑pad fine‑tuning – Ensures even, symmetrical contact with your nose bridge to prevent slipping or pressure marks.
• Temple‑arm calibration – Adjusts the angle and curvature for balanced weight distribution behind the ears, achieving an almost “unnoticeable” feel.
• Frame alignment – Corrects tilt or asymmetry, ensuring the optical centre of the lenses aligns perfectly with your pupils.

We recommend a professional adjustment every six months to maintain comfort and optimal visual performance.

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Part 2: Regular Eye Examinations – An Investment in Eye Health

Your vision is not static. Changes can occur during growth years in youth or as a result of prolonged digital‑device use in adults. Wearing outdated prescriptions is a common cause of eye strain and discomfort.

We strongly advise establishing a routine of regular eye examinations. This is more than a prescription check—it’s a comprehensive health assessment for your eyes.

• Prescription tracking – Accurately measures changes in near‑sightedness, far‑sightedness or astigmatism.
• Health screening – Evaluates eye pressure and overall eye health, supporting early detection of potential issues.
• Personalised recommendations – Suggests lens solutions (such as blue‑light filtering or progressive lenses) tailored to your age, occupation and lifestyle.

We recommend annual check‑ups for children, teenagers and heavy digital‑device users, and a comprehensive examination every 1–2 years for adults. This is one of the most valuable investments you can make in your long‑term visual wellness.

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Part 3: Care & Repair – Extending Your Eyewear’s Lifespan

Quality glasses deserve attentive daily care, though accidents can happen. Proper maintenance and timely repair are key to longevity.

1. Deep‑cleaning service
   Simply rinsing with water or wiping with clothing is often insufficient. Our Professional Deep‑Cleaning Service uses ultrasonic technology to thoroughly remove oils and debris from hard‑to‑reach areas such as hinges and nose‑pad crevices. This helps prevent corrosion of frame coatings and metal parts, leaving your glasses looking like new.
2. Professional repair services
   Loose screws, worn nose pads, broken temples or bent frames are common issues. Please avoid DIY fixes with glue or improper tools, as these can cause permanent damage.
   • For minor issues such as screw tightening or nose‑pad replacement, we usually offer quick, on‑the‑spot service free of charge.
   • For more complex repairs like soldering or frame reshaping, our master opticians will provide a detailed assessment and quote. Work proceeds only with your approval, with the aim of restoring your glasses to their original condition.

Whenever your glasses need attention, we’re here to help. Let our expertise extend their life.